Challenge
A full account audit revealed inefficient campaign structure and broad audience targeting — but most critically, the account was double-counting conversions, masking true performance behind inflated numbers.
Strategic Pivot
- Tracking Integrity Overhaul: corrected duplicate conversion tracking and refined attribution settings for accurate reporting.
- Structural & Audience Refinement: rebuilt campaign structure and sharpened targeting to reduce wasted spend.
- Loyalty-Focused Expansion: launched dedicated loyalty sign-up campaigns alongside sales campaigns to build long-term customer value.
